We collect only the information reasonably needed to answer enquiries, arrange chimney service, provide estimates and confirm payments. Card, bank-account and UPI credentials are not collected by this website.
Scope of this policy
This Privacy Policy explains how Chimney Kitchen Solutions (“we”, “us” or “our”) handles personal information received through this website, telephone calls, email, WhatsApp and service-related communication.
Information we may collect
- Name, mobile number, email address and service address or locality.
- Chimney brand/model, service required, fault details and preferred visit date.
- Messages, photographs or other details you voluntarily send by WhatsApp, email or phone.
- Payment status, amount, transaction reference or receipt details needed to confirm a payment.
- Limited technical data such as IP address, browser/device type, pages visited and security logs.
Please do not send passwords, OTPs, complete card details or other information that is not necessary for your service request.
How we use information
We may use relevant information to:
- respond to enquiries and confirm a booking or technician visit;
- understand the reported issue and prepare an initial estimate;
- deliver, manage and follow up on a requested service;
- verify payments, issue service records and handle complaints;
- protect the website, prevent misuse and comply with applicable legal obligations; and
- improve our service and website performance using aggregated or limited usage information.
Sharing and third-party services
Information may be shared only where reasonably necessary with an assigned technician or service partner, website hosting/security providers, payment providers, or authorities where required by law. We do not sell personal information.
This website may open WhatsApp, Razorpay, Google Maps or another third-party service. Information processed on those platforms is governed by their own terms and privacy policies. Online payments are completed on Razorpay’s page; we do not receive your complete card, banking or UPI credentials.
Retention, cookies and security
We retain service and communication records only for as long as reasonably needed for service delivery, accounting, dispute handling, fraud prevention or legal compliance, after which they may be deleted or anonymised.
The site may use essential cookies or similar technologies for normal operation, security and preferences. If analytics is introduced, this policy should be updated and any legally required consent mechanism enabled.
Reasonable administrative and technical safeguards are used, but no website, internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
Subject to applicable law, you may ask what personal information you shared with us, request correction or deletion, withdraw consent for optional use, or raise a privacy complaint. Some records may need to be retained where required for legal, accounting or genuine dispute-resolution purposes.
Our services and website are not intentionally directed at children. A parent or guardian should contact us if a child has provided personal information without appropriate permission.
Policy updates
We may revise this policy when our services, technology or legal obligations change. The effective date displayed at the top identifies the published version.
Privacy contact
For a privacy question or request, contact BMT Group: